What to Do Before Calling for Emergency AC Repair

When the AC suddenly stops working, it’s easy to think of calling for urgent AC repair in Cleveland.

What often slips people’s minds is that there may be other things that need to be done to ensure the fastest possible repair. Here are some key things that should be done before picking up the phone:

Grab the Make and Model of the Unit

One of the first things that the repair service’s receptionist will ask is what kind of air conditioner the caller has. The make of the unit and its model number are exactly what the company needs to know. If the model number can’t be found, at least have the make and the approximate year it was made. This information makes it easy to stock a truck with the parts that are most likely to fit.

Clear a Path to the Unit

If the indoor part of the unit is in a place that has become blocked with junk, clothes, or furniture, a clear path will need to be created. Do this in advance or else the technician may charge for the time he waits for this to happen.

In the worst-case scenario, he’ll just leave and say to call back when the unit is accessible. Inaccessible units are common when they're in basements, near closets, or in other areas that are easy to ignore on a day-to-day basis.

Outdoors, be sure that bushes, wild brush, and tall weeds won't stop the technician from being able to reach the external aspect of the system. Also, be sure to fill up any holes or other hazards someone who doesn’t live at the house won’t expect.

Be Prepared to Describe the Problem

The breakdown of an air conditioner sometimes causes panic. Before calling, take some deep breaths and then really think about what the machine is (or isn’t) doing. Consider any odd sounds, whether or not the AC is blowing hot air, whether it’s blowing at all, and other details. The receptionist will almost surely ask for these facts. Then, make a point of keeping all of those details in mind. When the technician arrives, he’ll almost surely ask for a repeat. Answering clearly and concisely will help speed diagnostics.

When all of these things are taken care of in advance, the technician will be able to get right to work after arriving. Soon, the system will be up and running again!